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High-Quality Health Care at an Affordable Price

As a not-for-profit health plan, Blue Shield is guided by our mission and values, which encourage innovation and enable us to be a catalyst for constructive change. Our mission and values are embodied in our proposal to guarantee health coverage for all Californians, the first time a major health plan has called for universal coverage.

We do the right thing. We place the customers at the center of what we do. We keep promises. We are creative and take risks. We create an environment that promotes personal, professional and team fulfillment. We are responsible for maintaining Blue Shield's heritage.

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Customer Operations Division

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